DELIVERY & RETURNS

RETURNS:

CONSIGNMENT APPOINTMENTS:

Consignment Appointments bookings can only be changed or cancelled up to 48 Hours to your booking date.
Bookings cancelled within 48 hours of booking will forfeit the cost of the Consignment Appointment.

To adjust or cancel your booking, you can contact us at hello@yoursandminemelbourne.com.au.

Cancellations
If the request was made within our 48 Hour window, will process your refund. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve cancelled your booking, please contact us at hello@yoursandminemelbourne.com.au

 
PRODUCTS PURCHASED IN STORE AND ONLINE:

All sales of the Products are final, and WE DO NOT ACCEPT RETURNS except where the product is obviously faulty, defective or different from the product as displayed or described. 

Please note: we are unable to return a product based on sizing, fit or it’s described pre-loved condition. All items are preloved every brand's sizing and fit varies.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or not as described, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@yoursandminemelbourne.com.au.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges
Exchanges are not permitted. If your item is deemed to have been misrepresented or faulty, we will offer a refund only via the original payment method.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@yoursandminemelbourne.com.au

SHIPPING:

Processing
Orders are processed Tuesday–Saturday during business hours. All orders placed before 12pm will be processed the same day, orders placed after 12pm will be processed the following business day.

If you have any questions about your order or shipping, please contact us via hello@yoursandminemelbourne.com.au.

Supply
We operate both in store and online with one-off products so occasionally we may have supply issues.
In the unlikely event that the Product has been sold, is out of stock or otherwise unavailable, we notify you by email and will refund the sale price together with any shipping charges paid by you within three (3) business days.

Service
Orders shipped via Australia Post. We offer Standard Post (2-8 Business Days) or Express Post (1-4 Business Days). 
We also offer in-store collection. Please allow 24 hours for us to prepare your order. If you require urgent collection, please contact us via phone or email prior to ordering to ensure we can arrange collection.

Shipping timeframes can increase during peak periods. Please check the Australia Post Website for any delay notifications.

If you have any further questions pleasee contact us at hello@yoursandminemelbourne.com.au