FAQ's

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WHICH CONSIGNMENT OPTION IS BEST?

We offer 3 options for consignment depending on the level of service we provide:

You Style : Self Service
Seller keeps 75% of sale

We Style : All Inclusive
Seller keeps 50% of sale

Luxe Service : You don't lift a finger!
Seller keeps 40% of sale

You can read more about our options in our Rent a Rack page!

HOW MANY ITEMS CAN I FIT ON MY RACK?

Full Rack :
40 hanging items + 8 shoes or bags

1/2 Rack :
20 hanging items + 4 shoes or bags

HOW LONG SHOULD I BOOK FOR?

We require a minimum of 2 weeks, which allows your items prime visibility.
If you wish to extend your booking and the space is available–you can book online, or email us the requested dates and we will do our best to accomodate you.

HOW DO I PRICE MY ITEMS?

We usually recommend pricing items at 1/3 of the RRP. If sales are slow, we can always add a % markdown to your items.
Please keep in mind, we take a % commission depending on the consignment option selected

HOW DO I SUBMIT MY PRODUCTS?

Luxe Service:
If you booked a Luxe Service, you are not required to submit your product data. We will do this for you
You Style/We Style:
When you book your Rack Rental, you will receive an email with a downloadable product sheet.
Fill the relevant data and email it to us prior to your booking date.

WHAT ITEMS SELL THE BEST?

Products that are seasonally relevant and priced well.
All items should be clean and steamed prior to your booking.
We do not accept stained, faulty or altered items and we reserve the right to remove any items that we deem unsellable.

WHAT IF SALES ARE SLOWER THAN EXPECTED?

Your product may not be seasonally relevant or your pricing is too high. We can mark down your rack and run a % off to increase sales.

WHAT IF SALES ARE BETTER THAN EXPECTED?

You can top up your rack with more items!
You can use our vendor portal to monitor your sales and you can add more items to fill your rack.
You will just need to submit a new product list to us via email!

CAN I EXTEND MY BOOKING?

If you wish to extend your booking and the space is available–you can book online.
You can also email us the requested dates and we will do our best to accomodate you.

CAN I CANCEL OR CHANGE MY BOOKING?

Rack Rental bookings can only be changed or cancelled up to 14 Days Prior to your booking start date.
Bookings cancelled within 14 days of the start date will forfeit the cost of the rack rental period.
To adjust or cancel your booking, you can contact us at hello@yoursandminemelbourne.com.au.

CAN I RETURN MY ORDER?

Due to the preloved nature of our products, all sales are final, and WE DO NOT ACCEPT RETURNS.
Returns are only permitted if a product is obviously faulty, defective or misrepresented online

Please note: we are unable to return a product based on sizing, fit or it’s advertised condition. All items are preloved every brand's sizing and fit varies.