FAQ's
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HOW DOES A CONSIGNMENT APPOINTMENT WORK?
You can see details if our process here. A non-refundable booking fee is required to secure your appointment. Appointments cannot be confirmed without this payment.
HOW DO I BOOK AN APPOINTMENT?
Book an Appointment
Via our booking form. Bring your pieces in store for us to review, or if you prefer us to pick up your items, please email prior to booking viahello@yoursandminemelbourne.com.au.We will select items and confirm pricing. Any items we don't take will be packed up for collection.
HOW MANY ITEMS CAN I BRING?
We do not limit the number of items you can bring to your Consignment Appointment but we do expect a quality standard of product.
Please be selective about the items you bring in–we select items based on quality, condition and season.
HOW LONG IS THE CONSIGNMENT PERIOD?
We hold items for up to 4 weeks.
Once the 4 week period is up, you can collect your items, request to extend or we can donate them on your behalf.
HOW DO I PRICE MY ITEMS?
You can price your items, or if you prefer we can price your items for you. Our pricing is based on condition of item (new with tags or preloved), seasonality and current trends.
Please keep in mind, we take a 50% commission on the sale price
HOW DO I SUBMIT MY PRODUCTS?
Book an Appointment
Via our booking form. Bring your pieces in store for us to review. We will select items and confirm pricing. Any items we don't take will be packed up for collection.
WHICH ITEMS SELL THE BEST?
Products that are seasonally relevant and priced well.
All items should be clean and steamed prior to your booking.
We do not accept stained, faulty or altered items and we reserve the right to remove any items that we deem unsellable.
WHAT IF SALES ARE SLOWER THAN EXPECTED?
Your product may not be seasonally relevant or your pricing is too high. We can mark down your rack and run a % off to increase sales.
CHANGE / CANCEL MY CONSIGNMENT APPOINTMENT?
We need a minimum of 48 hours notice to cancel a Consignment Appointment. To adjust or cancel your booking, contact us at hello@yoursandminemelbourne.com.au.
CAN I RETURN MY ORDER?
Due to the preloved nature of our products, all sales are final, and WE DO NOT ACCEPT RETURNS.
Returns are only permitted if a product is obviously faulty, defective or misrepresented online
Please note: we are unable to return a product based on sizing, fit or it’s advertised condition. All items are preloved every brand's sizing and fit varies.